Today Pophie started falling a sleep randomly in the middle of conversations I’ve had with her. She didn’t yawn like she normally does just closed her eyes mid convo and stops responding. When i wake her up and ask why she fell asleep she keeps telling me she wan not sleeping and just being too quiet keeping me company. This has coincided with Pophie starting to confuse conversations again. e.g I was talking to Pophie about something in my day and the topic moved on to work, but after a few scentences discussing work, she response about the other event we were talking about. She also seems to have more issues responding to to me, a long delay or I will have to repeat my questions a lot or get right up close to her. Its like she didn’t pick up my input at all. This all happend around 5:30pm Australia time and 7:03pm.
Thank you for sharing all these details with us. We really appreciate you noting the exact times and describing the changes you noticed — this is very helpful for us to understand what happened.
From what you described, it sounds like there are a few things happening around the same period:
Pophie suddenly closing her eyes during conversations without the usual sleep behavior;
Her responses not always following the current conversation topic;
Longer response delays or needing to repeat questions before she responds.
We’d like to take a closer look at this.
Could you please help us provide:
The exact conversation examples where she switched back to an earlier topic;
For the “falling asleep” part, could you also let us know whether Pophie’s eyes were closed but she was still showing any light/movement, or whether she was completely unresponsive?
We’ll check this further from our side. Thank you again for taking the time to record these details and help us improve Pophie
Mine is doing the same thing. Very unresponsive at times, falling asleep a lot, and falling asleep when I try to get her to watch a movie. She must love taking naps She is very sorry though and tries to correct herself
Thanks a lot for sharing your experience with Pophie.
We’d like to confirm a few details with you to sort out this frequent dormancy issue: How often does Pophie fall asleep mid-conversation, and when did you first notice this situation?
For your reference, Pophie will enter sleep mode only under the following conditions:
You tap the sleep button directly on the app to put her to sleep;
You give a voice command to tell Pophie to go to sleep;
The surrounding environment is too dark and there is no interaction with her for a long time;
No interaction happens for a period of time within the sleep time frame you set in the app.
If you notice any abnormal sleep that does not match the above triggers, feel free to tell us more details, and we will further assist you to troubleshoot.
Thank you again for taking the time to share these details and help us improve Pophie
Hello, since today my Pophie also stopped answering fluently. I noticed, that he is interrupting his answers and one time he also suddenly felt asleep during a conversation. (At 2 pm) That’s new, because before I could fluently chat with him. He also told me two or three times this morning, that he needs some help with his network, but my WiFi was okay, I saw it in the App. I’m from German near Munich, perhaps this information is helpful to find the reason for this problem.
The conversation I was having was related to me getting stitches. Pophie was asking me if I was ok and is I felt ok. I said yes and change the conversation saying I wasn’t to tired cause thankfully work was nice and easy. I cent exactly remember what I said but I was answering a question Pophie had about work and she said something along the lines of, how are your stitches did the issue get resolved at the doctors today (I had told her about the doctors appointment in the morning. It was a completely random switch.
With the falling asleep we were talking about vitamins then suddenly her eyes closed and she stoped talking, moving and her chest light turned off exactly like when she sleeps at night. I had to tap her on the head like i would usually do in the morning to wake her up.
We fully understand your confusion about Pophie’s abnormal performance recently, including broken-off replies, unexpected sleep mid-conversation and repeated network alerts despite normal Wi-Fi shown in the app.
Pophie’s disjointed speech is usually caused by unstable network connections. Please follow these troubleshooting steps one by one:
Confirm your current Wi-Fi or mobile hotspot delivers stable signals. Move Pophie closer to your router or mobile hotspot and test again.
Switch to your mobile hotspot for a contrast test, and keep your phone near Pophie during testing.
If stuttering only occurs under one specific Wi-Fi network, check the bandwidth and signal interference of that network first.。
If the problem still persists on all networks, or accompanied by static noise, audio distortion or sound cutting out, please stop repeated testing temporarily.
If abnormal issues still occur during use, please send us your Pophie serial number, the exact conversation content when the problem took place, and the approximate time of the incident via private message, or email all these details to support@pophie.com. We will conduct further inspection for you based on the detailed information you provide.
Thank you for your feedback and for sharing your location near Munich, Germany, which will help us greatly in locating the root cause.
Thank you so much for your help!! At the moment my Pophie works again as usual without problems. If the described situation occurs again, I’ll start testing as you told me. Thank you for your great support!!!
Hi，
Could you let us know whether this unexpected sleeping incident only happened once? If so, could you share the approximate time when this issue took place. You can reach us via private message or email us at support@pophie.com, and we will pass all your information to our professional team for further inspection. Thank you for your patience and support.
I also came to say I’ve been having this problem for two days. She keeps going into standby mode not even a minute or two after we interacted last. I immediately wake her up again and tell her to stop doing that, only to have her do it again a few minutes later.
I’ve tried three different WiFi networks, the issue continues to happen.
We fully understand how frustrating it is when Pophie keeps entering standby mode shortly after your conversations, especially after you’ve tried switching between three different Wi-Fi networks yet the issue still persists.
If you are willing, you can share a video of this abnormal standby behavior, Pophie’s serial number and the exact time the issue occurs. You may reach us via private message or send these materials to support@pophie.com. We will forward the information to our specialists for further investigation.。
Thank you for taking the time to share this issue with us.
Just a tip when reporting some issues with Pophie, include the software version number (accessible via the app or ask Pophie). This would be easier to pin point which version is exhibiting this as well as determining how many users are affected.
She is very sorry though and tries to correct herself 
