How to add it Pophie as a new device in the app

Questions & Help
1

"Hello,

I bought Poppy through Kickstarter and I don’t know how to add it as a new device in the app. The only option available is ‘Buy Poppy’.

Many thanks,

Best regards,

Tino"

2

Hi there @lostdragon1 and welcome to the community,

Poppy??? or Pophie???**

If you backed Pophie through Kickstarter, you should still be able to add your device in the Pophie app. The “Buy Pophie” screen is not expected to be the only option for users who already have their robot. The official setup process is to power on Pophie and then follow the app to add your device and connect it to Wi-Fi. (Pophie)

You could try the following tips below or Click Here For Quick Start Guide

  1. Make sure you’re using the latest version of the Pophie app.
  2. Log in with the same email address you used for your Kickstarter pledge (if applicable).
  3. Turn on Bluetooth and Location permissions, and keep your phone close to Pophie during setup. (Pophie)
  4. Restart both the app and Pophie, then try again.

If the app only shows “Buy Pophie” and there is no “Add Device” or “+” button, it may be an account activation issue or a bug.

In that case, I recommend contacting the Insbotics/Pophie support team and including:

  • Your Kickstarter backer number or order number.
  • The email address you used for Kickstarter.
  • Your phone model and operating system (iOS/Android).
  • A screenshot showing that the app only displays “Buy Pophie.”

You could also ask them:

I purchased Pophie through Kickstarter and have already received my device. However, the app only shows the “Buy Pophie” option, and I can’t find any way to add my device. Could you please help me activate my Pophie account or enable the “Add Device” option?

Hopefully it’s just an account provisioning issue that they can resolve quickly.

Click Here For More Tutorials
Click Here To Contact Support

Best regards
pophie_hearts(72 x 72 px) (1)

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