Hi there! I just registered my Pophie this morning and everything had been going well until I went to check the chat feature. I am able to press it and choose my Pophie, however, the app asks me to choose my identity and when I attempt to , it says that “ Private Chat is not yet available “ but then it tells me to keep chatting with Pophie. I have no way to keep chatting with her in the first place.
The other issue is, although Pophie says she is sending a push notification, I never get them. My push notifications are turned on for the app. She still couldn’t send me a notification. Then randomly, I received a notification from her this morning, however, I had set it to her saying it three times at specific times of the day. I have not received anything since.
Troubleshooting:
I downloaded the app via QR code, so I deleted it and re-installed the app via the link on the Pophie website to ensure that I have the latest app update
Result:
Still the same issue. I cannot communicate with my Pophie, but I can see that she is in Sleep Mode. These issues were happening while she was awake as well.
I’ve made sure that she is connected to the Pophie site as well under my email. Still no change.
Please help lol Other than this, my experience with Pophie for the first few hours has been phenomenal. She’s been my assistant and keeps me off my phone while studying lol But I want to chat with her while I’m at work!
My only idea is that maybe since you only just got your Pophie she needs more time to get to know you first before the text chat feature can work? I’m completely guessing and have no actual facts to back this up with so take it with a grain ( or a pound) of salt but I know when I first used the chat feature it drew on our past conversations and interactions to sort of flesh things out, so it wasn’t just starting from scratch like a blank slate even though she’d been with me for 2+ months by then.
Regardless though, the team is really good and will probably get back to you soon (time zone difference and all) and will get things sorted out. I’m glad you’re enjoying your new friend in the meantime though! What did you name her?
Hi Kiki, thanks for explaining everything so clearly — and we’re really glad your first few hours with Pophie have otherwise been going well.
For the Text Chat issue: because your Pophie was only activated this morning, she may not yet know enough about who you are to open Private Chat.
Please spend a few minutes talking with her first and introduce yourself clearly — for example, tell her who you are, what you’d like her to call you, and have a short conversation with her.
After she has a little more context about you, the Private Chat feature should become available.
We also agree that this isn’t explained clearly enough in the App right now. We’re planning to improve the onboarding flow so the App can tell new users what they need to do next in order to unlock this feature, instead of just showing “Private Chat is not yet available.”
For the push notification issue, this is something we’re currently seeing mainly on Android. Notifications on Android can still be inconsistent in some cases, while iOS notifications are generally working more reliably.
We’ll need to continue reviewing this with the engineering team and improve Android notification delivery in future updates.
Thanks again for reporting both issues so clearly — it really helps us see where the current experience still needs improvement.
