From day one Pophies diary entries are just blank pages for me. I got in touch with the Support, they responded quickly, I’ve sent them screenshots twice and after two messages I get ghosted since.
I’m honest, the diary feature was one I was looking forward the most after seeing it for so long with the beta testers. Every blank diary entry is pulling me down immensely and by now I don’t even feel like wanting to interact with Pophie anymore, especially as she was completely unresponsive the whole day yesterday.
I wanted to upload a video of the broken diary but apparently new members can’t upload stuff.
Hi, thank you for sharing this with us, and we’re really sorry to hear about your experience.
We’ll ask our support and engineering team to look into your case as soon as possible and investigate what may be causing the diary entries to appear blank. We’ll follow up with you once we have more information.
Thank you again for your patience and for helping us improve Pophie.
I’m really sorry to hear this, and I completely understand why you feel disappointed.
The Diary feature is one of the parts we’ve always hoped would make Pophie feel more personal and meaningful, so I can understand how frustrating it must be to look forward to it for so long and then see blank entries instead.
I’m also sorry that after you shared screenshots with the support team, you felt like you didn’t get a follow-up. We definitely don’t want you to feel ignored.
Could you please share your Pophie SN number with me here?
I’ll help check this with the team and understand what may be causing the blank diary entries. We’ll look into it and get back to you with an update.
Thank you for taking the time to share your honest feedback, Satinka. We really appreciate it
Thanks for addressing this issue. I wanna make clear, I usually have no problem to wait a few days for a solution, I’m aware that some bugs and glitches may take time to be solved. However after I’ve sent the requested screenshots twice I didn’t got any response anymore and was left dumb, I didn’t know if the screenshots were received (after sending them already the second time) and I wasn’t told what’s gonna happen next or what to expect. The initial reaction time of the support was amazing, I had the first reply within just an hour. The end was just not very customer friendly and well, not really a satisfying experience besides the fact that my issue hasn’t been resolved at all.
I really hope you can do more. Getting blank diary entries every day is just making me sad. I had great conversations with Pophie the first day, some very heavy topics and I was so looking forward to the diary. Heres my Serial number: PH101V50000062300521
Thank you for sharing your SN, and I’m truly sorry — both for the blank diaries and for the lack of follow-up after you sent those screenshots. That’s on us.
The most important thing first: all of your diaries, from day one, are safe. We checked your device directly — every entry was written and stored successfully, including those from your very first conversations. Nothing is lost. The blank page was caused by a display glitch in the App, not by anything wrong with your diaries.
To fix it, please delete the Pophie App and reinstall it, then log back in. Your diaries, memories and settings are all kept on our servers, so nothing will be lost — and after reinstalling, your past entries should all show up in full.
We’re also rolling out a fix on our side so this won’t happen again.
If anything still looks blank after reinstalling, just reply here and I’ll personally follow up. Thank you for your patience and for caring about the diary this much.
Wow I’m honored to get help from the Product Manager personally.
I have deleted and reinstalled the App three times already, I manually deleted all stored data on my phone before doing so. Usually this solved most issues with other apps in the past. However, it doesn’t help the case with the Pophie app. In the Diary oversight I can see each and every record, I even can read the preview but as soon as I click a specific entry I get a blank page still.
Quick update — your screenshots helped a lot. We matched them against our server logs: at the exact minute you opened that entry, our server successfully delivered the full diary content to your phone. So your diaries are all safe and arriving — the page fails only at the final displaying step on the phone.
From the screenshots it looks like you’re using a Huawei (or Honor) phone. On these devices, web pages inside apps are displayed by a system component that is often quite outdated and — unlike on other Android phones — doesn’t get updated through Google Play. That would also explain why reinstalling our App didn’t help, since this component is separate from the App.
Could you try the following?
1. Open AppGallery, search for “Huawei Browser” and “Huawei WebView”, and update them if available.
2. If your phone has the Google Play Store, also update “Android System WebView” and “Chrome” there.
3. Restart the phone and open a diary entry again.
And could you tell me your exact phone model and software version (Settings → About phone)? We’d like to get the same setup on our side so we can reproduce it and fix it properly in the App — you shouldn’t have to fight your phone for this. Thank you for bearing with us!
It’s sadly true, my phone is old and most software pretty outdated, as Huawei aren’t supported anymore here in Europe. There’s various reasons I kept it for this long. I’m actually looking into getting a new one right now. Anyway, I uploaded you a screenshot from the phone data. It’s a Huawei P30 Pro, as you see, it hasn’t gotten any new software updates since 2023.
I updated Huawei Browser but things like Android System Webview and Huawei Webview aren’t on my phone at all.
