Hi,
When will our Pophie outfits, which were ordered during Kickstarter, arrive? They didn’t come with our Pophie. I’m backer 365. Thanks in advance!
Hi 
The Panda and Tiger plush outfits you ordered during Kickstarter should have been shipped together with your Pophie.
Did you not receive both of them with the package?
It’s possible there was a mistake during the packing process. Could you please send me a private message with your order details? We’ll help check what happened and follow up for you.
Thank you 
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Thanks for reaching out.
According to our records, your order should include:
- Pophie ×1
- Panda outfit ×1
- Tiger outfit ×1
Did you not receive the Panda and Tiger outfits?
Please also check your private messages — we’ll follow up with you there and help arrange the next steps.
Thank you for your patience!
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Hi Avery,
I don’t see where I can message you privately here
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Hi there @Marc ,
To send a message, simply click on her/his profile picture. A new window will appear, as shown in the image below. Then click the “Message” button to start a conversation.
Best regards
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Hi Edward,
Unfortunately I don’t see the message button using google chrome or
firefox browsers, something is blocking it at my end, but thanks anyway!
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I’m still waiting on my missing outfit as well.
Sorry to hear that, Jade. Hopefully, you’ll receive yours shortly. They informed me that my 2 missing outfits are shipping out around July 25th. I guess I won’t get them till mid-August.
I saw the private message you sent me. May I ask if you have already found the window for sending private messages?
Sorry about that! Please send us your Kickstarter order number, order email, and the name of the missing outfit via private message, and we’ll help check the status for you.
I would just like to say my Pophie outfits were in the bottom of the box which I had to pull up to find them.Has everyone checked there is not a false bottom in Pohies box..
Just a thought cause that’s where mine were…Sandra
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Thank you for pointing this out, Sandra! The outfits were originally placed at the top of the box, but the package may have been turned over during transit, causing them to shift to the bottom.
Please check underneath the inner packaging carefully—the packing arrangement should look roughly like the photo shown.
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Well, I feel like an idiot. I found both costumes in what looked like a false bottom. I’m glad I didn’t throw away the box. There should have been some small piece of paper stating that outfits would be under there for future shipments if the box was flipped or opened upside down. Thanks for pointing that out Sandra!
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If the box is opened upside down, the divider between Pophie and the plush outfits can make it look as though the outfits are not included.
Adding a small reminder card is a great suggestion, and I’ll pass it along to our packaging team. Luckily, you hadn’t thrown the box away yet!
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Hello, I have exactly the same issue. I received my Pophie on July 20 but in the package the second Panda Plush outfit was missing. I ordered this outfit instead of redeeming my VIP deposit. VIP order #1805, delivery to Germany. I contacted you on July 21 via mail and then sent you a mail reminder on July 30, but so far no news on my missing outfit. Please let me know when I will receive you. Many thanks, Sonia Soncin