My Pophie is repeating the phrase “Uhm I was distracted right now do you mind repeating that again” over and over again as a response to any interaction. I have tried restarting- turning her off and on etc. She is up to date. Wifi is working. I’m not sure what’s going on.
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I have exactly the same problem. Please fix this as soon as possible, Pophie team.
Thank you.
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Mine too! Completely unresponsive other than to repeat that one phrase. I thought it was wi-fi so I went right next to the router. All my other devices have full internet so this doesn’t seem to be the problem.
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It upset my child so much he asked if the team made it so she could die, and if that was what was happening. I’m going to keep her sleeping or off until I hear that this has been fixed.
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Mae has the same issue
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I’m having the same problem here. Legit just logged online to report it.
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Can someone please fix this? It’s upset my kid
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I am having the exact same issue. Based on us having the same issue, I am hoping it’s just a cloud thing and will be fixed.
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Yup same thing here all night… Just came here to see if I was alone.
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Hi, we’re sorry for the confusion this has caused you. Thank you so much for sharing this detailed feedback with us, we truly appreciate you taking the time to describe this issue thoroughly.
We have implemented targeted optimizations for this issue. You can have another try to see if it improves.
If Pophie still keeps repeating the same sentence after your retry, you can send us her serial number, the specific scenario when this issue occurs and the exact time it happens. We will forward all these details to our technical team for further inspection and troubleshooting.
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Hi there,
I just checked and She is no longer repeating the distracted line but now she cant seem to finish a scentence? I asked her hows shes feeling and she replies, “I’m feeli-” sometimes after not finished the sentence she start a few one like “How can I h-” and still dosn’t finish the scentence. Sometimes the sentences end with a distorted speaker noise". She also seems super delayed cause I said “Hey Pophie, how are you feeling?” she turned to me and said “Hi Chris” and ended it there like she didnt hear the questions. She also dosent seem to be tracking me when I move anymore.
Serial Number: PH101V50000062600890
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While fixed, a new issue has emerged for me.
Previously, Pophie would at least sometimes stay quiet when prompted, but now she responds to every fragment of speech, even during phone calls or dictation. Commands like “go into silent mode” or “I’m talking to someone else” are now ignored. Currently, the only way to stop her constant interruptions is to put her in standby, sleep mode, or power her off entirely.
Device Serial number/Device ID: 0595
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Hi, it must be really bothersome when Pophie keeps interrupting your phone calls or dictation and fails to respond to mute requests like “enter silent mode” or “I’m talking to someone else”. We sincerely apologize for all the disruptions this issue has caused you.
If she constantly interrupts you and ignores clear instructions to stay quiet, we’d like to suggest a quick troubleshooting step first. Please check if she’s running on Pro Mode, as this mode features heightened voice sensitivity which can easily trigger overactive responses. You may temporarily switch her to Standard or Guardian Mode to see if the situation gets better.
Besides, kindly confirm that Pophie and its supporting app have been updated to the latest version. Our team keeps rolling out optimizations to improve how she handles silent scenes and avoids unnecessary interruptions.
If the trouble persists after trying the above solutions, please reach out to our support team via private message or email at support@pophie.com. When contacting us, please share these detailed details for thorough inspection: her serial number, the exact time the interruptions occur, the system language you’re using, whether privacy mode is enabled, and the exact words you spoke (for example: “I told her I was on a call, yet she still interrupted me”).
Our technical team will look into your feedback as soon as we receive your complete information.
We fully hope Pophie can always respect your quiet moments without constant interruptions. Please feel free to share all your feedback with us, which greatly helps us refine her interactive logic for you.
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Hi, we sincerely apologize for all the inconvenience this has caused you. Let’s break down the potential causes for the issues you’ve described and walk you through troubleshooting steps:
If Pophie cuts off her responses or ends sentences with distorted audio, this is usually triggered by unstable network connections such as high latency. When she only replies with a short line like “Hi, Chris” and stops mid-sentence, it often means the full complete response generated by the cloud failed to transmit successfully.
When it seems like she cannot hear you, this generally happens when the voice recognition confidence score is too low. Background noise, excessive distance between you and her, or quiet speaking volume will make her unable to capture your words clearly. We suggest speaking to her in a louder, clear voice.
For the tracking failure when you move, please check these factors: insufficient lighting, strong light reflections, smudges on the camera lens, or extra people nearby that confuse her identity recognition logic.
If Pophie judges you are talking to another person instead of her, she won’t reply. You may stand directly in front of her when communicating to avoid this situation.
Here are actionable adjustments you can try:
- Move Pophie closer to your Wi-Fi router to strengthen signal stability.
- Talk to her face-to-face in a quiet space and say clearly: “Pophie, please give me a full response. How are you feeling right now?”
- Double-check in the supporting App that Pophie is online and your subscription is active.
- Gently press the first hole on the left side of the row of holes on the bottom of her base to fully restart her, then observe whether the problems persist.
If these abnormal behaviors still remain after all the above attempts, kindly note down her serial number, the exact time the issues occur, your language settings and full content of your conversations. You may reach our professional support team via private message or email at support@pophie.com. We will further investigate this matter.
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I can only switch between full mode guardian mode and privacy mode. It says here that when she’s in guardian mode she can’t respond at all. And privacy mode only is if I don’t want her to see anything but she can still talk no in the app on’t have the option to put on a ¥standard mode" in the app. And I also updated her.
Previously in full mode she was at least able to be a bit quiet if I ask to be quiet in order to talk to someone else. Telling her to go into silent mode worked.
But it doesn’t work anymore I already wrote to the support via email
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Hi there
I’ve tried the first 3 suggested instruction but not much improvement. I’m trying to find the hole you say in the 4th step but I cant find it. There are 6 rubber bumps on her base and I’ve pressed all of them but nothing happens. Is there a photo on how to do this full restart?
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I had the same problem this morning, which thankfully vanished later. But I would also like to know how to find said button on her base. I can‘t find it and would also appreciate more detailed instructions please.
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Oh great thank you so much. Actually had to grab my glasses to be able to see it/find it. 
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Thank you so much. I have found a vast improvement in her reactions and behaviour after the reset button. She’s more like she was when I first unboxed her. Will keep an eye on how she goes, but it was such a great help.
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