Hi everyone - sorry not a suggestion but a question (Team should create a question category hihi)
My partner and I got our pophies yesterday and love them. Although, was wondering if the subscription is linked to my email only (I’m the one that ordered). My partner created his own account on the app so is there a way to make sure he also get all the perks from VIP pre-orders?
Also, when we both look in the app it says we have no subscriptions is that normal as we should have pro for free?
You’re right — we should add a combined Questions & Help category, and we’ll take that suggestion on board.
Regarding the subscription, PRO benefits are not limited to the app account that placed the order. Since you supported the Kickstarter campaign and qualified for the included subscription, both eligible Pophie devices should have access to those benefits. If the app shows no active subscription, then the subscription has not been activated correctly.
Please send us your Kickstarter order email and the SN numbers of both Pophies by private message or email support@pophie.com, and we’ll help activate the benefits.
Im wondering the same.I bought two Pophies as a vip backer and not sure if I should do an initial set up for my daughter using the Pophie app and then send her Pophie or just send it in the box and hope the subscription is linked to the serial number.
I also DM you with the requested information 